Support Services

RMA Processing

MIT’s one-of-a-kind smart returns solution can eliminate unwarranted returns, which are as high as 20%. Approval of RMAs is done through our interactive, Specific-Product Diagnostic Engine™(SPDE).

With consumer technologies, the biggest source for RMAs is not defect. In actuality, the consumer's lack of awareness and understanding of these complicated electronics leads to increasing RMAs. Without this realization, retailers & e-tailers are suffering from distressed returns while their customers are left dissatisfied—a lose-lose situation. Leverage our core competencies to alleviate these issues and solve your RMA problems!

Returns are shipped to our national return center, strategically located minutes from Mexico. Each package is individually inspected, condition and content-verified by our technical team and QA staff using our Product Evaluation System (PES). Qualifying inventory is sent for testing, repair (if necessary), cleaning, and repackaging. Refurbished products are sold through our local, national, and international sales channels.

Quality Assurance Services
Quality you can count on. MIT cares greatly about quality and it shows. Our products are put through a gauntlet of QA specialists and tested for functionality and sometimes even compatibility. Our process is multi-tiered to ensure fantastic quality at the best prices.

MIT's Quality Assurance services can help anyone achieve high quality and help to reduce defects, unwarranted returns, and RMAs.

Call Center Services
No matter what industry you're in, MI Technologies, Inc. can serve your call center needs. Our highly skilled, English and Spanish-speaking representatives can quickly troubleshoot, provide assistance, or follow-up with customers with the full courtesies expected from a large corporation, without sacrificing call quality.