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RMA Processing
MIT’s one-of-a-kind smart
returns solution
can eliminate unwarranted returns, which are as high as 20%.
Approval of RMAs is done through our interactive, Specific-Product
Diagnostic Engine™(SPDE).
With consumer technologies,
the biggest source for RMAs is not defect. In actuality,
the consumer's lack of awareness and understanding of these
complicated electronics leads to increasing RMAs. Without
this realization, retailers & e-tailers
are suffering from distressed returns while their customers
are left dissatisfied—a lose-lose situation. Leverage
our core competencies to alleviate these issues and solve your
RMA problems!
Returns are shipped to our national return center,
strategically located minutes from Mexico. Each package is
individually inspected, condition and content-verified by
our technical team and QA staff using our Product Evaluation
System (PES). Qualifying inventory is sent for testing, repair
(if necessary), cleaning, and repackaging. Refurbished products
are sold through our local, national, and international sales
channels.
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